Change or cancel a trip
Review cancellation windows, airline rules, hotel policies, and self-service options.
FlightConnect Support
How can we help today?
Search FlightConnect answers, manage a booking, or submit a ticket when you need a person to step in.
Help article sections
Browse the most common FlightConnect support paths.
Refunds and credits
Understand refund timelines, travel credits, partial refunds, and card posting windows.
Flights and airlines
Find help for seats, bags, schedule changes, missed connections, and flight disruptions.
Hotels and stays
Manage check-in details, property messages, deposits, amenities, and special requests.
Account and payments
Update traveler profiles, wallet details, saved cards, security, and sign-in settings.
Trip documents
Access receipts, itinerary numbers, confirmation codes, travel documents, and invoices.
Knowledge base FAQ
Results update as you type in the AI search above.
Need a human? Submit a ticket and include your FC itinerary number so support can pull up the trip.
How do I change or cancel my FlightConnect booking?+
Go to My Trips, choose the itinerary, and select Change or cancel. FlightConnect will show the airline, hotel, or package rules before you confirm.
Where can I find my FC itinerary number?+
Your FC itinerary number appears in My Trips, receipts, email confirmations, and the booking detail header. It is usually 9 digits after FC.
How long do refunds take?+
Most card refunds are submitted after the travel provider approves the request. Posting times vary by bank, airline, hotel, and payment method.
Can FlightConnect help if the airline changes my flight?+
Yes. Open the itinerary and review schedule-change options. If self-service options are not enough, submit a ticket with the FC itinerary number.
How do I add travelers or update traveler details?+
Use Traveller Details from your avatar menu. Saved traveler profiles can be reused for flights, hotels, packages, and future trips.
Can I get a receipt for a completed trip?+
Yes. Open the trip in My Trips and choose Receipt or Download PDF. Package receipts include flight, stay, taxes, and service line items when available.